Need help?
Frequently Asked Questions
Shipping
Hong Kong shipping is live. Additional destinations will appear at checkout as we expand.
Processing is typically 1–3 business days. Delivery timing varies by destination and is shown at checkout and in your confirmation email.
Duties & taxes
Depending on your destination, import duties and taxes may apply. We only promise duties-and-taxes-paid delivery (DDP) in markets where it is clearly shown at checkout.
Sizing
Start with our Size Guide, then check the fit note on each product page. If you’re between sizes, follow the between-size guidance on the product page.
Yes. Measurement charts live in the Size Guide and are linked from product pages where relevant.
Returns & exchanges
Yes—eligible items can be returned or exchanged in original condition. Returns and exchanges are paid by the customer. If there’s a defect, we’ll make it right.
Contact us with your order number and the item name (for example: Linen Shirt — Mid Blue). We’ll guide you through next steps.
Support
Use the Contact page. For faster help, include your order number and any relevant photos (for defects or fit questions).